Frequently Asked Questions
Find answers to common questions about using SetuCare. If you can't find what you're looking for, feel free to contact our support team.
Getting Started
Q:How do I create an account?
A: Click on the 'Register' button in the top right corner, fill in your details including name, email, and password, and verify your email address.
Q:Is SetuCare free to use?
A: Yes! Creating an account and posting listings is completely free. There are no hidden charges.
Q:What can I buy or sell on SetuCare?
A: You can buy and sell a wide range of items including agricultural products, livestock, household items, and more. You can also offer or find services.
Creating Listings
Q:How do I create a listing?
A: After logging in, click on 'Create Post' in your dashboard. Fill in the details about your product or service, upload images, set a price, and publish.
Q:Can I edit my listing after posting?
A: Yes! Go to your dashboard, find the listing, and click 'Edit' to make changes. You can update details, images, and prices anytime.
Q:How many images can I upload?
A: You can upload up to 4 images per listing to showcase your product or service from different angles.
Q:Can I delete my listing?
A: Yes, you can delete your listing at any time from your dashboard. Click on the listing and select 'Delete'.
Buying and Selling
Q:How do I contact a seller?
A: Click on any listing to view details. You'll see Chat, Call, and Message buttons to contact the seller directly.
Q:Is payment handled through SetuCare?
A: No, SetuCare is a platform that connects buyers and sellers. All payment arrangements are made directly between you and the other party.
Q:How do I know if a seller is trustworthy?
A: Check the seller's profile, read their listing carefully, and communicate before making any commitments. Always meet in safe, public places for transactions.
Q:What if I have a dispute with a buyer or seller?
A: Try to resolve the issue directly with the other party first. If that doesn't work, you can report the issue to us through the 'Report' page.
Search and Categories
Q:How do I search for specific items?
A: Use the search bar at the top of the page to search by keywords. You can also filter by category, location, and price range.
Q:What are the main categories?
A: We have categories for Food & Agriculture, Livestock, Services, and more. Each category has subcategories for easier navigation.
Q:Can I search by location?
A: Yes! You can filter listings by district and area to find items and services near you.
Account Management
Q:How do I change my password?
A: Go to your Profile page and click on 'Change Password'. Enter your current password and your new password.
Q:How do I update my profile information?
A: Visit your Profile page to update your name, email, bio, and profile picture.
Q:Can I delete my account?
A: Yes, you can delete your account by contacting our support team. Note that this action is permanent and cannot be undone.
Q:I forgot my password. What should I do?
A: Click on 'Forgot Password' on the login page, enter your email, and we'll send you instructions to reset your password.
Safety and Security
Q:Is my personal information safe?
A: Yes, we take data security seriously. Your information is encrypted and stored securely. Read our Privacy Policy for more details.
Q:What should I do if I see a suspicious listing?
A: Report it immediately using the 'Report' button on the listing page. Our team will investigate and take appropriate action.
Q:Are there any prohibited items?
A: Yes, we prohibit illegal items, weapons, drugs, counterfeit goods, and other restricted items. See our Terms of Service for the complete list.
Q:Tips for safe transactions?
A: Meet in public places, inspect items before payment, don't share sensitive financial information, and trust your instincts.
Technical Support
Q:The website isn't working properly. What should I do?
A: Try refreshing the page, clearing your browser cache, or using a different browser. If the problem persists, contact our support team.
Q:Can I use SetuCare on my mobile phone?
A: Yes! SetuCare is fully responsive and works on all devices including smartphones and tablets.
Q:How do I report a bug or technical issue?
A: Visit our Support page or email us at support@setucare.com with details about the issue you're experiencing.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help!